Umgani (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (Umgani.com) or purchase products from us.
By using our website, you agree to the practices outlined in this Policy.
1. Who We Are
Umgani.com is an online store that offers handmade products created by artisans in South Africa.
Contact details:
Email: info@umgani.com
Registered Address: Randstad 22 46, 1316 BS, Almere, Netherlands
Data Controller: Umgani
2. What Personal Data We Collect
We collect the following types of data:
2.1 Information You Provide Directly
- Name
- Billing address
- Shipping address
- Email address
- Phone number (optional)
- Payment details (processed securely via third-party payment providers)
- Account login details (if you create an account)
- Communication messages (e.g., email inquiries)
2.2 Information Collected Automatically
When you browse Umgani.com, we may automatically collect:
- IP address
- Device information
- Browser type
- Pages viewed
- Time spent on the website
- Referring website URLs
- Cookies and tracking data
2.3 Order Information
When you make a purchase, we collect:
- Products ordered
- Order amount
- Order history
- Payment status
- Delivery status
2.4 Newsletter Signup
If you sign up for our newsletter, we collect your:
- Email address
- Subscription preferences
3. How We Use Your Data
We use your personal data for the following purposes:
3.1 To Process Your Orders
- Confirming your order
- Processing payments
- Shipping and delivery
- Sending order updates
- Handling returns or complaints
3.2 To Improve Our Services
- Analyzing customer behavior
- Monitoring website performance
- Enhancing user experience
- Detecting technical issues
3.3 For Customer Support
- Responding to inquiries
- Managing account settings
3.4 For Marketing (With Consent)
- Sending newsletters
- Notifying you of new products, promotions, or updates
You may opt out at any time.
3.5 Legal Purposes
- Fraud prevention
- Compliance with tax and accounting obligations
4. Legal Basis for Processing (GDPR)
We process your data under these legal bases:
- Contract necessity: To fulfill your order
- Legal obligation: Keeping financial records, preventing fraud
- Legitimate interest: Website analytics, security, improving services
- Consent: Newsletter subscription, cookies
5. Cookies & Tracking Technologies
Umgani.com uses cookies to:
- Keep your shopping cart active
- Maintain website functionality
- Analyze traffic and behavior
- Improve user experience
- Personalize content
You can modify or disable cookies via your browser settings.
A separate Cookie Policy can be provided if you want one.
6. How We Share Your Data
We do not sell or rent your data.
We may share information with third parties only when necessary:
6.1 Service Providers
- Payment processors (e.g., PayPal, Stripe)
- Shipping carriers
- Email service providers (e.g., Mailchimp)
- Web hosting providers
- Analytics providers (e.g., Google Analytics)
These parties are required to handle your data securely.
6.2 Legal Requirements
We may disclose data if required to:
- Comply with law
- Respond to lawful requests
- Protect our rights or prevent fraud
7. International Transfers
Some service providers may be located outside the EU/EEA.
When data is transferred internationally, we ensure appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- GDPR-compliant processor agreements
8. Data Retention
We retain personal data only as long as necessary:
- Order information: 7 years (tax requirements)
- Customer accounts: until deleted by the user
- Newsletter subscriptions: until unsubscribed
- Analytics data: typically 14 months
9. How We Protect Your Data
We use appropriate technical and organizational measures to secure your data, including:
- SSL/HTTPS encryption
- Secure servers
- Access restrictions
- Password protection
- Encrypted payment processing (handled by trusted providers)
No method of transmission is 100% secure, but we follow industry best practices.
10. Your Rights (GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing
- Receive a copy of your data (“data portability”)
- Withdraw consent at any time (e.g., marketing emails)
To exercise these rights, contact us at info@umgani.com.
11. Children’s Privacy
Our website is not intended for children under 16 years old.
We do not knowingly collect personal information from children.
12. Third-Party Links
Umgani.com may contain links to third-party websites.
We are not responsible for their privacy practices or content.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page with a revised “Last updated” date.
Last updated: 27 November 2025
14. Contact Us
For questions about this Privacy Policy or your data:
Email: info@umgani.com
Address: Randstad 22 46, 1316 BS, Almere, Netherlands